EXJM: Employee Experience Journey Mapping in Libraries

Project Overview

Taking a creative spin on the traditional UX technique of journey mapping, we focused on employees as internal users and captured the onboarding experience of two new hires over their first six months at Montana State University Library.

Not only did this project spread awareness about UX concepts within our own library, but it also shows how journey mapping can be used in innovative ways to identify pain points and areas of practical improvement in any organization, including ways to enhance the onboarding experience.

We’d like to share our Conference Presentation for the Montana Library Association Conference Presentation, April 2017 (WEB VERSION), which is embedded in this page below.

Finally, we’d also like to share our EXJM toolkit which is intended for anyone wanting to re-create a similar project in their own organization, as well as to spread knowledge beyond our library, and support others who are interested in advancing user experience research in their own organizations.

Contact the presenters & authors:

Hannah McKelvey

Electronic Resources & Discovery Services Librarian

Montana State University Library  

hannah.mckelvey@montana.edu

Jacqueline Frank

Learning & Research Services department

Montana State University Library       

jacqueline.frank@montana.edu

Embedded conference presentation given at the Montana Library Association Conference, April 2017:

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EXJM Toolkit, Report, & Journey Maps:

montana.app.box.com/v/EXJM-TOOLKIT

Onboarding Recommendations, Project Outcomes, & Deliverables:

montana.box.com/v/EXJMPresentationMaterials

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Contact the presenters & authors:

Hannah McKelvey

Electronic Resources & Discovery Services Librarian

Montana State University Library  

hannah.mckelvey@montana.edu

Jacqueline Frank

Learning & Research Services department

Montana State University Library       

jacqueline.frank@montana.edu

 

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