My Work

A few highlights of my work:

CV – Jacqueline L. Frank

User Experience

EXJM: Employee Experience Journey Mapping

Reimagining Library Services through Service Blueprinting Conference Presentation; Pacific Northwest Library Association Conference, August 2017

UX in Academic Libraries: an Information Portal

Public Service & Instruction

Digital Literacy Video Series (six videos, each 5-10 mins in length)

Data Management: an introduction for undergraduates (instructional video; 7.5 mins)

Paws to de-Stress: Therapy Dogs at MSU Library

@Asklibrarians on twitter: a virtual reference service idea

Assessment Plan: In-class Library Instruction Sessions

EBSCOhost vs. ProQuest: the Shakedown

Reference Reviews: The Rap Yearbook by Shea Serrano, & Research Design by John Creswell, 2017.

Reference Review: Holistic Management by Allan Savory, 2017.


Completed (& highly recommend) Inspiring Leadership through Emotional Intelligence through with three colleagues; summer 2015

Received Management Development Certificate, requiring over 50 hours of training through Montana State University Human Resources department; spring 2017

Completed Student Staff Developement Course through Library Juice Academy with 7 colleagues; summer 2017

*peer reviewed

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