My Work

A few highlights of my work:

Curriculum Vitae

• CV – Jacqueline L. Frank

Instruction & Technology

• Lesson Plans: Info Lit with Active Learning
• Digital Literacy Video Series (six videos, each 5-10 mins in length)
• Data Management: an introduction for undergraduates (instructional video; 7.5 mins)

Leadership & Inclusion

• I immediately became SafeZone certified after MSU created a program promoting an inclusive environment for those who are LGBTQ+.
• I am in the first cohort to have completed two out of three modules of a new Diversity Development Certificate training series through MSU, in 2018.
• Received Management Development Certificate, requiring over 50 hours of training through Montana State University Human Resources department; spring 2017
• Completed Student Staff Developement Course through Library Juice Academy with seven colleagues; summer 2017
• Completed (& highly recommend) Inspiring Leadership through Emotional Intelligence through Coursera.org with three colleagues; summer 2015

Therapy Dogs in Libraries

• Creator of  the Paws to de-Stress program at Montana State University Library.
• Therapy Dogs in Libraries (Conference Presentation)
• Therapy Dogs in Libraries (Conference Poster)
• * (forthcoming 2019) Beyond Therapy Dogs: Rethinking animal policies to protect and promote student wellness for all library patrons. In A. Lannon & S. Holder (Eds.), ACRL Monograph: Student Wellness and Academic Libraries: Case Studies and Activities for Promoting Health and Success. Association of College and Research Libraries.

User Experience (UX)

• EXJM: Employee Experience Journey Mapping
  • EXJM: Employee Experience Journey Mapping at Montana State University Library; Includes conference presentation; Montana Library Association Conference, April 2017
  • EXJM Toolkit: Employee Experience Journey Mapping
  • * “Employee Experience Journey Mapping (EXJM): a Fresh Take on a Traditional UX Technique.” Weave: Journal of Library User Experience. October 2018. https://quod.lib.umich.edu/w/weave/12535642.0001.903?view=text;rgn=main 
  • EXJM in Libraries: A Literature Review
• Reimagining Library Services through Service Blueprinting (conference presentation); Pacific Northwest Library Association Conference, August 2017
• UX in Academic Libraries: an Information Portal

Select Conference Presentations

• Reimagining Library Services through Service Blueprinting (conference presentation); Pacific Northwest Library Association Conference, August 2017
• RELAX: Mindfulness & Stress Management Techniques for Busy Librarians (conference presentation, 2019)
• Therapy Dogs in Libraries (conference presentation, 2015)
• UDL Principles for Equitable & Inclusive Instructional Content (conference presentation, 2019)

Other coursework from MLIS program through University of Kentucky (2015-2017)

• @Asklibrarians on twitter: a virtual reference service idea
• Assessment Plan: In-class Library Instruction Sessions
• EBSCOhost vs. ProQuest: the Shakedown
• Reference Reviews: The Rap Yearbook by Shea Serrano, & Research Design by John Creswell, 2017.
• Reference Review: Holistic Management by Allan Savory, 2017.

*peer reviewed